Used to refer to adults (those people aged 16+, or as legally appropriate for your country) who undertake roles for the Award in addition to their paid job. Teachers and youth workers are viewed as volunteers, even if an element of their contract with a school or organisation is to run the Award. Staff members from National Award Operators, if undertaking additional duties to support the Association, are viewed as volunteers in that latter role.
This is distinct from participants volunteering as part of their Award.
We define an adult as someone aged over the age of 16. In some countries national legislation may require this definition to change.